All sales are final. No refunds, only credit towards other purchase, within 10 days from original purchase date. Return items must be in original conditions including all boxes, packing, instructions and warranty cards and are subject to a 15% re-stocking charge. We do not make exchanges for defective products under warranty, but we will gladly assist you in obtaining warranty service from manufacture. There are certain return restrictions due to certain legal and health restrictions; Software (the copy right legislation mandates no returns on opened software), videos, DVDs, CDs, harmonicas, internal earphones, earplugs, and microphones are exempt form this policy. Cleaning products, vintage items, open strings, tubes, DJ cartridges and style, fog fluid, demo gear and any special order are also exempt. These terms and conditions are subject to change without notice. The responsibility to remain familiar with these terms and conditions is yours. Please check our policies periodically for updates and changes. If you have any questions that are not answered above, or if you have a problem with your order, please contact us by e-email at firstname.lastname@example.org we respond to all e-mails inquiries within 48 hours, ext. weekends & holidays. You can also give us a call at (213) 628-9161 and ask for website assistance.